Quality Service for All

Subtitle : Management Training Programme for ASEAN Senior Librarians 19-22 November 1997

Abstract :
The context of the environment facing libraries and the expectations of clients and other stakeholders is analysed. Assessment then made of how a client-led, marketing and quality focused approach can support managers in framing objectives, gaining res and delivering services. Quality management is then related to library and information services through an examination of research evidence and practice n the UK and overseas. It is concluded that leadership and training are important to move libraries forward.

Registration No : B1502
Author :
ASEAN-COCI

Edition :
Impresum : Singapore: ASEAN-COCI, 1998
Description :
Language : English

ISBN 981-0408-73-0

Classification:
1. 300 - SOSIO-CULTURAL COMMUNITY / 310.1.3 - CULTURE & INFORMATION - Culture and Arts - Museum, Archives and Libraries

Keyword :
1 ASEAN
2 COCI
3 Library


Availability :
Hard copies 1 of 1

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